PHOTOS: Andy Wong, Ben Teo
The right skills
At Audi, there is a precise training and testing process for all its technicians. The sophistication of Audi vehicles means that Audi Service technicians have to be experts in diverse fields. Teams are kept well versed with the latest products, services, and technical know-how. For instance, the 40-strong team of Technicians, across Audi Singapore’s two service centres in Ubi and Alexandra, complete 4,500 hours of training a year. Audi also has well-defined guidelines for every single process, right down to how tight each screw should be.